Tag Archive: phone


The Hell with HP

Last summer I had it with HP support. My first dealings with them proved to be successful back in 2006, but something terrible has happened since. My brother who lives in Oregon needed help with getting his HP PC up and running after it had been infested with “Internets”. I felt bad that I instructed him to to re-partition his box without checking with him first if he had his OEM cd’s. Okay… secretly I wanted to get him to use those LiveCD’s I sent him the year prior; just kidding, but that was what was left for him at that time.

So I ordered him his OEM CDs next day on a Friday in 2006. Naturally he doesn’t get them until Monday. All must have been well since; I don’t recall to be honest. He says he was able to get the box back to where it was without using the CD’s. A year later he has the same problem but the CD’s fail on the last CD. I suspect it is damaged, but he cannot continue. I call HP and ask for a new set to replace the defective CD’s.

An afternoon in Hell is what I spent on the phone trying to get to the right department. After countless pass-offs and a couple dropped calls, I finally get a native English speaking gal thinking I’m gonna get this one real soon now. But no she can’t find my original order of which I had the emails for still. Evidently they decided to just dump all previous orders from an older database without cross-referencing to the new.
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Another MS Monday

I began feeling doomed from the start this morning. Our packing slip printer is a Lexmark 2381 for the AS400. The guy who normally troubleshoots this was out sick this morning and the AS400 expert is in Seattle this week. It was screwed up with all the lights flashing. So I turn it off and reset it. No good. I was printing wide and low. So I figured out how to set the top of form and tear off levels but not the width. So I call the guy at his home and he tells me to lock it on the 10 pitch. I guess I should have just tried all the pitch levels because he was wrong… it was 12. Needless to say he come in looking pissed as ever. Now that I have figured how to set the form levels I watched him wrestle with this again since we changed the pitch to 12, I feel that I have a better grasp on how to do this than he. Better… it’s my job to.

The MS Monday didn’t stop there. No FAXing could go through to Canada nor India today. Not one! I changed the old phone cord and got rid of some old crappy do-hickeys for line protection and splitters. Didn’t help. Tried on a different FAX; no good.

Talked with Linksys about the Win98SE box not connecting prior to logging in. I was thinking it might be the SSID beacon being turned off, but that wasn’t it. They want me to test without WEP next. Not exactly where I want to go since that is why I got rid of the Orinoco AP.

Week End

The Wifi saga had another story to tell. The WEP security did lock out the Orinoco clients. I guess I should have thoroughly checked it out. I got a call Wednesday morning with complaints of not getting access. Not much I can do while at home shaving! So when I got in I had swapped him with the D-Link card. All is well with him now. Next is the far back users… he is using a Linksys card but Windows 98. After switching to WEP, I again failed to follow through and reboot his to test. Now his card doesn’t authenticate until after logging in. So he can’t authenticate with the domain server and map network drives until after the initial logging in. I still need to do some research. So I wanted to improve the signal strength by using a booster. Low and behold… Linksys doesn’t sell the signal booster any longer due to FCC restrictions. The remainder of them were pulled off the retail shelves probably two months ago. :( The good thing is we have two! Since we ended up hooking up our bridge outside the buildings, both were not needed. This did increase the signal strength indeed by about 25%. Unfortunately it didn’t help the Win98 login issue.

Well with the increase in spam these days, I decided to reevaluate the spamassassin scores. I have dropped the high filter from 8 to 6 and the minimum filter from 5 to 4. Also found some settings to enhance the RBL blacklists. Changing this from 5 to 2 will create a better hit and deny more of them at the door.

More phone troubles. Been getting lots of calls that lag at the start of the conversation and causing the receptionists to hang up on ppl too fast. They are trained to wait longer however now but now we need to figure out what it’s coming from. We have 8 lines and it seems to be happening just on our main line for incoming calls. Learning more about our phone system almost daily now!

Seems to have been a rather slow week in some ways here at work. Got time to answer some backlog in the Gallery forums. This brought my status back up to #8 but not by much; something like a 7 post lead over #9.

Got to meet with both mentors this week for lunch! Even got a call from the men’s mentor ministry leader Wednesday night! It sure is wonderful to have great friends watching out for me. Laying all my troubles out for them on the table seems to help tremendously. Some troubles just can’t be fought alone. Having a group of friends praying for you helps fend off the evil one. On the flip side I find that I am not alone when it comes to the same kinds of struggles. Nothing worse than getting advice from someone who hasn’t been in your shoes before. This new toolbox is going to help me help others.

Another MS Monday

Okay so today’s troubles weren’t exactly Microsoft related. I was scheduled along with another coworker to attend an online Made2Manage virtual class. I was first to log in and called in soon after for the voice side of the class. Probably about 10 minutes into the class I loose sound in the phone. So I informed the instructor that I was heading up to the coworkers office to attend from there. Then I found she too was not getting sound. All of the office was down! We could call each other inside the office and receive DID calls from the outside, but no incoming to the main number nor could we pick up an outside line to make calls. So I borrowed a cell phone from someone and call our Executone office and they were going to call back on the cell. Needless to say… this techie could not figure out how the dang thing worked to answer it! I kept bringing up the address book. Then when I got it figured out, it wasn’t the call I was waiting for! Oh well, they showed up and fixed it after some time by just resetting the cards. Learning more and more each time he comes out to fix us up. I was telling him if he kept that up they would become obsolete.

Me and the family went to our home town this weekend. Didn’t want to since we had planned to for Easter too. I figured we’d better now before it got any closer. It was supposed to be a non event visit. Turns out they made it a combined birthday party on Sunday for my daughter and nephew who’s birthdays was on the 22nd. We were only there for about 24 hours. Sometimes those short trips are the best but they also kill the weekend. I’d say most of my weekends feel like three days but this kind of trip made it feel like one day. I had a great talk with my grandmother. She is a devout Catholic/Presbyterian. Attends church both Saturday and Sunday to both churches. She also tithes to both! I gave her the “Purpose Driven Life” book for Christmas. I almost thought it was the most meaningful gift I ever gave her. She expressed a satisfying thankfulness for the gift. This trip I see she has read 7 chapters. Doesn’t have a lot of time to read it she says. Not sure if that is the case but rather a hard to swallow conviction maybe. Her beliefs go deeper into tradition than I could expect her to give up. She thinks the death of so many churches is because of the parents. She thinks having a personal relationship with God means feeling his presence as a physical touch. She prays in memorized prayer. She has a problem with the woman’s position God has given them in the world. This was an awesome opportunity to tell her about what my relationship was like. I told her that the death of so many churches are due to their inability to change tradition to accept younger people. Our church is well aware of this and employs ongoing changes to the music worship ever year. Not to mention many other youth inviting places to server. Having a relationship with God could include feeling his touch, but there is a more indescribable feeling when you are close to Him. Having a continual chit-chat with Him throughout the day. Not getting stuck in repetitive meaningless chants. The Lutheran church we attend there sounds so robotic! Every prayer is written in the handouts and there seems to be no prayer from the heart. Everyone prays with their eyes open reading the words instead of listening. Not going to mention the off key tone deaf singing. But then again God does love all forms of worship! My point here is finding the reason why churches are dying today. If God has answered me, he has mentioned that nothing will save these dying churches. Only new born-again churches will rise. Some will occupy the same buildings, but most will not be of the same denomination. Religion is spelled as “D-O”, what I can do to get what I want. Christianity is spelled “D-O-N-E”, what has been done already. Jesus has already made the biggest sacrifice for our eternity and we can’t repay him. To attempt to repay him is an insult. Like paying someone back for giving you a birthday present! I would be insulted for getting the gift back. So I pray that my grandma would think about what I had said and that God would open her mind to a new rebirth.

I think I’m going to just give up on the virus updates. There are just too many to keep up on to mention here. I recommend updating your data files every hour! :D

Last Friday I determined this SCSI tape drive we have here has a bad motor for driving the tape reals. Talked with Certance, who handles Seagate tape hardware now. The tech said I needed to call their warranty dept for a swap and pay ~$165 for a refurbished unit that has a warranty of 90 days. The gal I spoke with wants $250! So I flat out said she must be pulling my leg because I could get one elsewhere for less without sending them my broken one. Without the core they would charge another $500 something! So I have now found a few sites selling refurbished units for less like I said without having checked, plus some do 90 days and others do 1 year!

Was unable to post Thursday. Bresnan had upgraded some hardware causing major outages and thus changing my IP again. I had a bigger skuff about this with our business account and the fact that we pay for a static IP. I wanted a discount because of this as well. Point being that they missed our account for calling before the outage. I want to make sure they understand that we are serious about keeping the same IP we pay extra for. On the flip side I got a new bill from USA Digital. They charged us $150 for not returning the cable modem the corporate office already conceded that we own and said they would let the local office know. In my talking with the corporate office again, they got that straightened… I wasn’t going to bring it up but now that this communication problem keeps rolling around with them, I had to mention that we have not been getting our $5 discount for the past 2 years then. So she was going to check into that and get back with me. Sometimes it doesn’t pay to keep dragging your feet. I was going to just let it go, but since they just want to milk us I couldn’t resist.

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